We help creative, people-first businesses and teams align how they operate with empathy.
We work with battle-hardened business owners who care deeply about what they’re building—but are dog-tired from the chaos.
Arch Empathy is your strategic “do-it” studio, here to help you focus, lead your team, and reawaken the soul of your business.
If you’re asking:
>>> How do I stay “people-first” while leveling up the business?
>>> How can my business earn the trust and retention of our customers, fans, and community?
>>> How do I get myself and my team focused on what matters most for our business?
It’s time to get expert help.
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Arch Empathy was born to help you finally find the bandwidth to balance craft with care, amplify your passion without burning yourself (or your people) out, and design people-first experiences that actually feel like you.
Services
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An excellent choice for artists management teams, cross-department leadership teams, and business-community partnerships.
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This is for people-first businesses who want to ignite the delight and make things better for fellow humans to be champions of your business or band.
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You’ve built the thing, you love it. Something happens along the way. Should I stay or should I go? Don’t panic. Put your heartbeat back in your business.
Learn more
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With thousands of marketing tips, templates, and tactics, you could spin wheels without going anywhere. Dial in your who, why, and what to see the clear path forward
“Jill is an incredibly delightful personality to work with. She is a professional communicator and is prompt in her delivery of assets. Her insight into this area of expertise was so helpful.”
Jill Lipski Cain
Customer Experience Consultant
I believe empathy is the foundation of good business.
Since 2010 I have led efforts to help nonprofits and businesses to realize their goals and contribute to a better world. I’ve also experienced what it takes to build and sustain a creative business in the music industry for over 20 years.
I became a consultant in customer experience because:
no matter what we sell or offer, the lasting impact is how we make people feel.
your product or service is impressive, and it deserves the best way for customers to get it.
Schedule a call or email to start the conversation.
Bring me what you’re working with - or stuck on - and let’s make experiences better for you and your people.